Refund & Cancellation Policy

Last updated: 8 July 2026

This policy explains how purchases, cancellations and refunds work for InboxValid, operated by Tvaram Private Limited. It forms part of our Terms of Service.

1. How billing works

InboxValid is a prepaid, credit-based service. You buy credits in advance through Razorpay and spend them as you verify emails or run deliverability audits. There is no recurring subscription and no auto-renewal; you are only ever charged when you choose to buy credits. New accounts also receive a one-time grant of free credits to try the Service before paying.

2. Unused bulk credits are refunded automatically

For bulk verification jobs, you pay for the size of the list, but you are only charged for the addresses actually processed. If a job is cancelled or ends without processing every address, the credits reserved for the unprocessed addresses are automatically returned to your balance. You can see every debit and credit in the History section of your dashboard.

3. Refunds of purchased credits

Because credits are delivered instantly and can be consumed immediately, purchased credits are generally non-refundable once used. However, we want billing to be fair, and we will refund the value of unused purchased credits in the following cases:

• Billing errors: you were charged in error, charged more than once for the same purchase, or charged the wrong amount.
• Service failure: a paid operation failed because of a fault on our side and the credits were not already returned automatically.
• Unused balance on account closure: if we terminate your account without cause, we refund your remaining unused purchased credits.

Free or promotional credits, and credits already spent on completed operations, are not refundable. A verification result that you disagree with is not by itself grounds for a refund, since the credit paid for the check that was performed.

4. How to request a refund

Email support@inboxvalid.ai from the address on your account, within 7 days of the charge, with your account email, the payment reference and a short description of the issue. We review every request and respond within 3 business days.

5. How refunds are processed

Approved refunds are made to the original payment method through Razorpay. Once approved, refunds are typically initiated within 3 to 5 business days; the time for the amount to appear in your account depends on your bank or card issuer and is usually 5 to 10 business days. Refunds are made in Indian Rupees; we are not responsible for currency conversion or transaction fees charged by your bank.

6. Cancellation

You can stop using InboxValid at any time and close your account from the dashboard or by contacting support.

If you buy credit packs there is nothing to cancel to stop future charges; simply do not buy more credits. Closing your account does not by itself entitle you to a refund of unused purchased credits except as set out in section 3 above.

If you are on a paid subscription you can cancel it yourself from the Billing page at any time. Cancellation takes effect at the end of the billing period you have already paid for, and no further payments are taken. The credits that subscription granted, including any that rolled over from earlier cycles, are removed when it ends; credits you bought separately as a pack are not affected and remain available. A part-used billing period is not refunded on a pro-rata basis except as set out in section 3 above.

If a subscription payment fails, we retry it. If it still cannot be collected, the plan credits are paused and you will be emailed asking you to settle. If it is not settled by the date given in that email, the account moves to the free plan. No charge is taken for a period we could not collect payment for.

7. Disputes & chargebacks

If you believe a charge is wrong, please contact us first so we can put it right quickly. Raising a chargeback without contacting us may lead to suspension of your account while the dispute is investigated.

8. Contact

For any billing or refund question, email support@inboxvalid.ai. Our company details are on the Contact & Company page.